Refund Policy

At TransitArt, every artwork is carefully printed just for you once your order is placed. This made-to-order approach helps us reduce waste while ensuring each piece is produced with attention and care.

Because each item is created specifically for you, our return and cancellation policy works a little differently from traditional retail.

1. Made-to-Order and Final Sale Policy

All products at TransitArt are made to order based on your selections such as artwork, size, and paper type.

For this reason, we are not able to accept returns or offer refunds for change of mind, incorrect size or format selection, or personal preferences, including minor color differences between screen and print.

In some cases, when ordering larger formats, a slight reduction in sharpness may occur. This is due to the original artwork file not always being created at a resolution intended for very large-scale printing. When smaller original files are scaled up significantly, fine details can become less sharp when viewed up close.

We always prepare and optimize files carefully to achieve the best possible print quality for each size. However, variations in sharpness at larger formats are considered a normal limitation of the production process and are not considered a defect or valid reason for return.

2. EU and UK Right of Withdrawal

Under EU and UK consumer law, the standard 14 day right of withdrawal does not apply to products that are made to order or customized.

Since all TransitArt prints are produced specifically for each customer, this means that once production has started, the order cannot be cancelled or returned under the withdrawal right.

3. Damaged, Defective, or Incorrect Items

We take great care in producing and packaging your order. However, if something is not right when it arrives, we will of course help you.

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery by emailing contact@transitart.com with your order number and clear photos of the issue and packaging.

Once we have reviewed your case, we will arrange a replacement or refund at no additional cost.

4. Approved Returns in Exceptional Cases

In rare situations where a return is approved, the item must be unused and returned in its original packaging. Return shipping costs are the responsibility of the customer, and we recommend using a tracked shipping method as we cannot be responsible for items lost in transit.

Once the return has been received and inspected, any approved refund will be processed within 5 to 10 business days to your original payment method.

By producing each artwork only when it is ordered, we help reduce overproduction and unnecessary shipping. Limiting returns is part of this approach and helps us keep both environmental impact and costs lower.